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Content
Volume 29 (2024)
Volume 29, Issue 1 (In Progress)
Pg 1 - 37 (June 2024)
Volume 28 (2023)
Volume 28, Issue 2
Pg 65 - 119 (December 2023)
Volume 28, Issue 1
Pg 1 - 64 (June 2023)
Volume 27 (2022)
Volume 27, Issue 2
Pg 169 - 273 (December 2022)
Volume 27, Issue 1
Pg 1 - 167 (June 2022)
Volume 26 (2021)
Volume 26, Issue 2
Pg 103 - 209 (December 2021)
Volume 26, Issue 1
Pg 1 - 101 (June 2021)
Volume 25 (2020)
Volume 25, Issue 2
Pg 85 - 142 (December 2020)
Volume 25, Issue 1
Pg 1 - 84 (June 2020)
Volume 24 (2019)
Volume 24, Issue 2
Pg 55 - 100 (December 2019)
Volume 24, Issue 1
Pg 1 - 54 (June 2019)
Volume 23 (2018)
Volume 23, Issue 2-3
Pg 73 - 127 (November 2018)
Volume 23, Issue 1
Pg 1 - 72 (May 2018)
Volume 22 (2017)
Volume 22, Issue 4
Pg 193 - 223 (December 2017)
Volume 22, Issue 3
Pg 137 - 191 (September 2017)
Volume 22, Issue 2
Pg 71 - 136 (June 2017)
Volume 22, Issue 1
Pg 1 - 70 (March 2017)
Volume 21 (2016)
Volume 21, Issue 4
Pg 265 - 315 (December 2016)
Volume 21, Issue 3
Pg 187 - 264 (September 2016)
Volume 21, Issue 2
Pg 107 - 185 (June 2016)
Volume 21, Issue 1
Pg 1 - 105 (March 2016)
Volume 20 (2015)
Volume 20, Issue 2
Pg 97 - 188 (December 2015)
Volume 20, Issue 1
Pg 1 - 96 (September 2015)
Volume 19 (2015)
Volume 19, Issue 2
Pg 73 - 169 (June 2015)
Volume 19, Issue 1
Pg 1 - 72 (March 2015)
Volume 18 (2014)
Volume 18, Issue 2
Pg 87 - 169 (December 2014)
Volume 18, Issue 1
Pg 1 - 86 (September 2014)
Volume 17 (2014)
Volume 17, Issue 2
Pg 95 - 188 (June 2014)
Volume 17, Issue 1
Pg 1 - 93 (March 2014)
Volume 16 (2013)
Volume 16, Issue 2
Pg 65 - 123 (December 2013)
Volume 16, Issue 1
Pg 1 - 64 (October 2013)
Volume 15 (2013)
Volume 15, Issue 2
Pg 73 - 111 (August 2013)
Volume 15, Issue 1
Pg 1 - 71 (June 2013)
Volume 14 (2013)
Volume 14, Issue 2
Pg 71 - 132 (April 2013)
Volume 14, Issue 1
Pg 1 - 69 (February 2013)
Volume 13 (2012)
Volume 13, Issue 2
Pg 77 - 142 (December 2012)
Volume 13, Issue 1
Pg 1 - 75 (October 2012)
Volume 12 (2012)
Volume 12, Issue 2
Pg 79 - 143 (August 2012)
Volume 12, Issue 1
Pg 1 - 78 (June 2012)
Volume 11 (2012)
Volume 11, Issue 2
Pg 65 - 129 (April 2012)
Volume 11, Issue 1
Pg 1 - 64 (February 2012)
Volume 10 (2011)
Volume 10, Issue 2
Pg 77 - 139 (December 2011)
Volume 10, Issue 1
Pg 1 - 75 (October 2011)
Volume 9 (2011)
Volume 9, Issue 2
Pg 93 - 197 (August 2011)
Volume 9, Issue 1
Pg 1 - 91 (June 2011)
Volume 8 (2011)
Volume 8, Issue 2
Pg 61 - 124 (April 2011)
Volume 8, Issue 1
Pg 1 - 60 (February 2011)
Volume 7 (2010)
Volume 7, Issue 2
Pg 61 - 119 (December 2010)
Volume 7, Issue 1
Pg 1 - 59 (October 2010)
Volume 6 (2010)
Volume 6, Issue 2
Pg 95 - 179 (August 2010)
Volume 6, Issue 1
Pg 1 - 94 (June 2010)
Volume 5 (2010)
Volume 5, Issue 2
Pg 81 - 179 (April 2010)
Volume 5, Issue 1
Pg 1 - 80 (February 2010)
Volume 4 (2009)
Volume 4, Issue 3
Pg 237 - 355 (October 2009)
Volume 4, Issue 2
Pg 121 - 236 (June 2009)
Volume 4, Issue 1
Pg 1 - 120 (February 2009)
Volume 3 (2008)
Volume 3, Issue 3
Pg 255 - 387 (October 2008)
Volume 3, Issue 2
Pg 131 - 254 (June 2008)
Volume 3, Issue 1
Pg 1 - 129 (February 2008)
Volume 2 (2007)
Volume 2, Issue 3
Pg 217 - 320 (October 2007)
Volume 2, Issue 2
Pg 109 - 216 (June 2007)
Volume 2, Issue 1
Pg 1 - 108 (February 2007)
Volume 1 (2006)
Volume 1, Issue 3
Pg 187 - 271 (October 2006)
Volume 1, Issue 2
Pg 83 - 185 (June 2006)
Volume 1, Issue 1
Pg 1 - 81 (February 2006)
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Advances in Fuzzy Sets and Systems
Advances in Fuzzy Sets and Systems
Volume 1, Issue 1, Pages 63 - 81 (February 2006)
USING FUZZY AHP TO INVESTIGATE KEY FACTORS INFLUENCING THE QUALITY OF SERVICE DELIVERY SYSTEM FOR PORT OF KAOHSIUNG
Ji-Feng Ding (Taiwan)
Abstract:
The main purpose of this paper is to investigate the quality of service delivery system (SDS) in port of Kaohsiung and especially to find out what key factors in SDS are attracted by experts. To facilitate the main issue for obtaining key factors in SDS, the value chain analysis is employed to integrate preliminary important factors, which were discussed and publicized in academic and management fields and can be summarized as two activity systems, and eight functional activities with twenty-eight functional-related activities. Subsequently, the next issue faced how to evaluate the relative weights of multiple attributes. A fuzzy AHP approach is used to measure relative weights for evaluating these key factors. Finally, the systematic appraisal approach using fuzzy AHP is to perform the empirical survey via AHP expert questionnaires. The results show that all experts primarily care about that does Kaohsiung port authority provide flawless berth operation, customer service, harbor operation, traffic links, handling operation, storage and yard operation, and IT integration.
Keywords and phrases:
service delivery system, port of Kaohsiung, fuzzy AHP.
Communicated by K. K. Azad
Number of Downloads:
299 |
Number of Views:
625
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P-ISSN: 0973-421X
Journal Stats
Publication count:
291
Citation count (Google Scholar):
1225
h10-index (Google Scholar):
30
h-index (Google Scholar):
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Downloads :
88499
Views:
253615
Downloads/publish articles:
304.12
Citations (Google Scholar)/publish articles:
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